Return & Refund Policy

We want you and your pet to love every purchase from Pet Oasis. If you're not completely satisfied with your item, we’re here to help with easy returns and refunds.

Return Eligibility

• Items must be returned within 30 days of purchase.
• Products must be in their original condition—unused, unwashed, and with tags attached.
• Items returned after 30 days may not be eligible for a full refund or exchange.

How to Initiate a Return

1. Contact our customer service team at help@petoasiz.com with your order number and reason for the return.
2. We will provide a return shipping label and instructions on where to send your item(s).
3. Once received and inspected, we will process your refund within 7–10 business days.

Refunds

• Refunds will be issued to your original payment method.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

• If you’d like to exchange an item, please follow the return process and place a new order for your desired item.

FAQ: Returns & Refunds

1. What items are non-returnable?
Personalized or customized items, as well as any items marked as final sale, cannot be returned or refunded.

2. Do I have to pay for return shipping?
For defective items or incorrect orders, we’ll cover the cost of return shipping. For all other returns, shipping costs are the responsibility of the customer.

3. How long does it take to receive my refund?
Refunds are typically processed within 7–10 business days once we receive your returned item.

4. Can I return an item after the 30-day window?
Returns after 30 days may not be eligible for a full refund. Contact our customer service team to discuss your specific situation.

5. What if my item arrived damaged?
Please reach out to us immediately with a photo of the damaged item, and we’ll work with you to resolve it quickly.

6. How can I track my return status?
Once your return is processed, you’ll receive an email confirmation. If you have any questions, our customer service team is here to help.